FAQs

Frequently Asked Questions

Ingredients & Formulation

Where can I find the full ingredient list for each product?

Every product page on our website includes a complete ingredient list. We recommend reading it carefully before purchasing, especially if you have known sensitivities or allergies. If you have trouble locating it, feel free to reach out — we're happy to share the full INCI list for any item.

Do your products contain fragrance?

Some of our products are scented using skin-safe fragrance oils or essential oils, and some are fragrance-free. Each product listing clearly notes whether fragrance is included. If you have fragrance sensitivities, we suggest choosing from our unscented options or contacting us before ordering so we can point you in the right direction.

Are your products safe for sensitive skin?

We formulate with care and choose gentle, skin-loving ingredients — but "sensitive skin" means something different for everyone. We always encourage new customers to review the full ingredient list for any product they're considering and to perform a patch test before full use. If you have a known allergy or skin condition, please consult your healthcare provider before introducing new skincare.

Will your products clog my pores?

We're thoughtful about the ingredients we use and avoid known heavy pore-cloggers where possible. However, how any ingredient behaves on your skin depends on your unique skin type, the rest of your routine, and individual factors we can't predict. We don't make blanket non-comedogenic claims because skin is personal. We recommend checking the ingredient list for any oils, butters, or waxes in the formula, doing a patch test, and introducing one new product at a time. If you have acne-prone skin and want to talk through which products may be the best fit for you, please contact us — we're happy to help.

Patch Testing & Allergy Guidance

How do I patch test a new product?

Apply a small amount of product to a discreet area of skin — like the inside of your wrist or behind your ear — and leave it undisturbed for 24–48 hours. If you experience redness, itching, swelling, or any irritation, discontinue use. We recommend patch testing every new product before adding it to your regular routine.

I have a known allergy. Can I still shop with you?

Please contact us before placing an order and share the specific ingredient(s) you need to avoid. We'll review the formulations with you so you can shop with confidence. Your safety always comes first.

Handmade Products & Batch Variation

Why does my product look slightly different from the photos or a previous order?

Because our products are handmade in small batches, natural variation is part of what makes each item unique. You may notice slight differences in color, scent intensity, or texture between batches — this is completely normal and does not affect the quality or performance of the product. Natural ingredients like butters, clays, and botanicals can shift in appearance depending on temperature and season.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight and humidity. Many of our products are preservative-free or use gentle natural preservatives, so proper storage helps maintain their integrity. Keep lids tightly closed, avoid introducing water into containers, and use clean hands or a spatula to scoop products from jars.

What is the shelf life of your products?

Shelf life varies by product type and formulation. You'll find a Period After Opening (PAO) symbol or a "best by" note on most of our labels. As a general guide, anhydrous (water-free) products like balms and body butters typically last 12–24 months when stored properly, while water-containing formulas have a shorter window. When in doubt, trust your senses — if a product smells off or changes in texture, it's time to replace it.

Shipping

How long will it take to receive my order?

Because many of our products are made to order or in small batches, please allow 3–5 business days for processing before your order ships. Once shipped, delivery times depend on your location and the shipping method selected at checkout. You'll receive a tracking number by email as soon as your order is on its way.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your location. Please note that faster shipping applies to transit time only — processing time remains the same. If you need an order by a specific date, please contact us before ordering so we can let you know what's possible.

Do you ship internationally?

Please check our shipping policy for current international shipping availability and any restrictions. International customers are responsible for any customs fees, duties, or import taxes that may apply upon delivery.

Returns & Satisfaction

What is your return policy?

Because our products are personal care items made in small batches, we're unable to accept returns on opened or used products. If your order arrives damaged, incorrect, or there is a quality concern, please contact us within 7 days of delivery with a photo and your order number — we'll make it right. Please review our full Refund Policy for complete details.

What if I have a reaction to a product?

Discontinue use immediately and rinse the affected area with cool water. If symptoms are severe, seek medical attention. Once you're okay, please contact us — we want to know, and we'll work with you to find a solution. Sharing the specific product and ingredients you reacted to also helps us continue to improve our formulations.

Still Have Questions?

We're a small, passionate team and we love hearing from our community. Send us a message — we typically respond within 1–2 business days.